Luckett & Liles

Talent Development, Organizational Culture, and Communications Consulting

Federal Consulting

We believe excellence and public service should go hand in hand

Federal Consulting

About Us

Founded in 2018, Luckett and Liles is a management consulting firm specializing in talent development, organizational culture, and communications. We work with government executives—including administrators, directors, deputies, and human resource and communications leads—to support strategic initiatives. Our mission is to help people and organizations achieve excellence so they can better serve others.

We’re an SBA Women Owned Small Business and SAM-registered

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Federal Government Experience

We have past performance across multiple federal agencies.

Core Competencies

We specialize in Program Management and Support, Strategy and Analysis, Organizational Change Management, Stakeholder Engagement, Process Improvement, Organizational Culture, Strategic Communications, and Leadership Development. Our services reshape organizational cultures and empower personal growth.

We perform work under the following NAICS codes:

541611

Administrative Management and General Management Consulting Services

541612

Human Resources Consulting Services

541613

Marketing Consulting Services

541618

Other Management Consulting Services

541620

Environmental Consulting Services

541820

Public Relations Agencies

541430

Graphic Design Services

541990

All Other Professional, Scientific, and Technical Services

611430

Professional and Management
Development Training

Featured Client Work: Federal Student Aid

We applied our differentiators and core competencies across a range of projects to help FSA meet its goals. Select projects include:

Immersion and Executive Onboarding

At the Chief Operating Officer’s (COO’s) direction, we developed comprehensive materials to brief the presidential transition team, incoming Secretary of Education, and political appointees on the current state of Federal Student Aid programs. As a data-driven presentation, we focused thoughtfully on identifying, analyzing, and depicting information that supported the larger story and key themes. Topics included loan forgiveness, the CARES Act and other relevant policies, high-profile lawsuits, and the $1.5 trillion student loan debt portfolio. We then iteratively designed presentation graphics, incorporating input from the COO, Deputy COOs, and other subject matter experts. The resulting brief enabled agency leaders to articulate challenges and guide discussions.

Reorganization Planning

FSA requested our support to embark on its first large-scale reorganization in over 15 years. We worked one-on-one with the COO to develop the business case for change, including an analysis of FSA’s operating environment and financial service peers. The final content communicated a vision for the future and described the benefits of restructuring. The COO used the finished product to brief the Secretary of Education, Deputy Secretary, and congressional staff. Luckett and Liles also collaborated with leaders across the agency to educate and acclimate stakeholders to the proposed change. Messaging to employees told the people side of the story, describing opportunities for growth and development while detailing what to expect. Within a year, FSA completed its restructuring to become a more agile, transparent, and student-focused organization.

Next Generation Federal Student Aid (Next Gen FSA) Program Support

As a member of the Transformation Management Team, FSA tasked us with early communications planning for the Next Gen FSA initiative. Next Gen is an agency-wide transformation to improve FSA’s financial services environment, including studentaid.gov, the mobile app, and other customer support processes. Communications activities worked to keep stakeholders apprised of critical milestones and deliver messages that address FSA-wide concerns gathered through organizational change management activities. To reach these goals, we developed a communications charter, performed a stakeholder analysis, co-wrote monthly key messages and employee updates, documented risk management strategies, and created leadership presentations. Our efforts during the early stages of Next Gen laid the groundwork for a more holistic approach to communications and informed future activities.

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